For the gas hot water continuous flow installation, they arrived on time as promised. And always kept us informed for progress of work to be completed. Dino has even followed up a few days later after the job finished to make sure we were happy with it. He also offered assistance and advice several weeks later for electrical troubles we were having with our electricity box, even though the real problem is unrelated to the gas hot water system at all. We strongly recommend Dino and his team for any plumbing problems you might have.